copy of mail to Glasgow museums. 14 Feb 2010
I was in an Asperger (autism) group from Edinburgh who visited yesterday, Feb 13. Autism’s impairment of communication includes that we can only follow the information given to us, literally at face value, we can’t make instinctive guesses that it is not really meant literally as stated. We can only plan our actions around exactly what is stated. So, any place that functions in conflict with what it announces, is excluding to autistics, for it means, it informs our choices misleadingly. it disrupts our actions.
The People’s Palace announces that it closes at 5:00. Yet it actually closed, with everyone swiftly emptied from the premises, at 4:50. By this, the length of time we had to see your highlights was less than planned from your own info.
Before this, in the cafe in the greenhouse. A menu continued to be displayed, with no sign that it no longer applied. Autistics can be slow deciders anyway, and not until I asked for a hot food item was I told they are not served after 3:30. Time and stress wasted on being misled by the menu. Then I sat down to find that a friend, ahead of me, had been served a hot item, a baked potato with tuna. The info that no hot food is served after 3:30 was a lie. I went back to the counter for an explanation, and the story was changed to: baked potatoes are still served after 3:30 but no other hot food. None of this is stated in any notice: how are you supposed to know it? Why are the cafe staff allowed to give you conflicting and changing info?
After this it turned out that my friend’s baked potato, which cost over £4, was not worth having. She had to leave it largely uneaten, because the tuna was so waterlogged and runny she could not eat it. It looked like diarrhoea.
This cafe messes folks around, and I’m posting so on an Asperger blog.
NB – got an apology from them for the lack of notices, they took the point. It went through Glasgow council and got a result. Which is more than can be said for aspies’ total ingorement by the following sods:
to Morrison’s at the Gyle, Edinburgh, 15 Feb 2010 !
This is written on behalf of Edinburgh Lothian Asperger Society, not just personally.
Everyone stands to have their day disrupted + their time wasted by displays of false information. This is not confined to any social group. But those of us who work in the scene of mild autism have an extra claim over the effects of misleading notices, disability discrimination, because autism includes a need to rely literally on information as it is stated, no faculty for detecting unwritten hints in the culture that a literally displayed notice is not meant to be taken as true.
We were already making a response to Glasgow council concerning one of its museum cafes doing similar to this.
Your cafe displays a menu that explicitly states, that a set of 4 meals, depicted, are available after 4:30 every day. Sundays are explicitly named as included. yet when I asked for one of these meals, a filled jacket potato, I was told they don’t do it on Sundays. When I pointed out the menu, they indicated 2 of the displayed meals as not being served on Sundays. This makes the menu a lie.
It had wasted my time, given that I actually came to you from my memory of the menu from another recent visit. This deprived me of use of the same time to go somewhere else. This does not give the public who suffer it, a good feeling about your store, or any sense of goodwill from you. It is perfect for alienating and losing customers.
In order not to be seen to be misleading the public + wasting their time + disrupting their lives, + in order not to be in a position of disability discrimination, will you tell us, absolutely + watertightly committally, that your cafes everywhere will never be allowed to display menus stating that products are served, at times when in fact they are not served? That every item in a dsiplayed menu will be honoured literally as displayed?
Noncommittality or the word “unfortunately” would be disability discrimination.