Abellio Scotrail: skipping small stations

TRY THIS FOR A TRAINS ENQUIRY. Now that I have momentum going with telling a range of public bodies, that it already stands witnessed to many of their own kind, that for reason of effective communication with minorities, they can no longer give certain too-familiar bad types of answer. Reference to the contents of Autism Network Scotland‘s Ordinary Life Too book, issued through Strathclyde university linked to our autism strategy, have helped with asserting this.

So to encourage train enquiries written with this introduction, to be made ANYWHERE.

As you can see mentioned, the company presently running Scotrail, Abellio, has been controversially practising cancellations of trains’ stops at smaller stations, which obviously matters for reliability for the folks who use those stations, which in Clyde commuter country are busy. Abellio has just expected them to get a train back the other way, after a train they they are already aboard! announces it will miss their station. But what if you are in trying to make a bus connection in a less busy region? and what if you read timetables literally, not with a gut instinct for local non-observance of them, because you are autistic?!

to Scotrail:

This is an enquiry about cancellability of calls on the Borders line. Particularly in order to make it on behalf of autistic passengers, I first share an important new item about responses to definable needs. The rail enquiry follows it. 2 asterisks to distinguish them easily.

*
The Autism Network Scotland is based in Strathclyde university and is a body engaged with the national autism strategy and with grassroots of able autistic people, connecting their concerns with the professionals. I was on the compiling team, when through the university it issued the resource document An Ordinary Life Too on the coping concerns needing to be in autism workers’ knowledge. It is one of the publicly linked working materials for the national autism strategy and local autism plans.

The OLT document helps, with its real life evidence, to establish a principle which has arisen in the grassroots engagement with the autism strategy process, and which has been circulated and asserted a lot recently based on that engagement. It follows as a duty in successful and non-exploitative communication with a vulnerable group whose problem is principally with communication. This responsibility includes because they must not be placed in an exploited relationship in terms of adult support and protection. Knowing that an incidence of suicidality also has been associated with autism, from social exclusion suffered from failed communications and from the anxiety commonly accompanying the condition’s communication challenges, the responsibility to practical communicating includes by reason of not giving them any potential trigger causes for those feelings. It follows that this responsibility bars giving any types of answer that are avoidant of meeting the definite defined needs that exist in any enquiry about any vulnerable group.

You see how effective and well arranged it is, that this point is asserted entirely by reference to other people’s suicidalities, folks less able to communicate than is the person writing it. The person writing this point never has to have any suicidality themself, hence the impact of writing it never gets lost in the mental health response there would be to that. It is never wrong to discuss the existence of other people’s suicidalities for the purpose of prevention, but it is always wrong to give them the triggering experiences contrary to prevention. The point establishes that all parties delivering any service, including all public offices and caring agencies, and businesses serving the public, cease to be allowed to give any of the following specified types of answer:

  • Be noncommittal,
  • Use the word “unfortunately” or any synonyms of it,
  • Deny that they should do anything or answer substantively until an indefinitely deferrable eventuality,
  • Ignore, or omit to answer, any of the entire content of the evidence available from the person being answered,
  • Declare unilaterally that any step not reasoningly accepted as upholding personal fairness is “their decision”,
  • Declare unilaterally, even if with formal apology for it, that any of these types of answer, or any answer not standing up to reasoning, is a last word,
  • Make a tough assertion that these are what people will do,
  • Give no answer at all because of being prevented from giving these types of answer,
  • Declare any matter of fairness closed, or unilaterally close down contact, before its entire content has been fairly answered, and at a stage preventing this from being ascertained from logical scrutiny of answers given.

The circulation of this proof that all of the above types of answer have to cease ever to be given to anything, has encompassed: social care departments across councils, the police, autism services, LGBT organisations, and anti-suicide. It is a fact widely done.

*
So I make my rail enquiry from the angle of working in autism, and that the condition includes reading information literally and following it literally, without having any cultural instinct to guess at certain times not to do that. So this applies to their reading of train timetables.

What shall I tell them about reliability of calls at the smaller stations, for travel planning?

Question arises from experience of the Borders line’s 0625 from Edinburgh on Aug 19. It was only trivially late, couple of minutes: yet it was announced that on grounds of lateness its calls at Brunstane and Newcraighall were cancelled.

I have read in the papers that a practice of cancelling calls on grounds of speed exists at working day peak times on the Clyde branch lines, and is much criticised by commuters. It is a totally new idea to see it happen on the Borders line, and on a Saturday and early morning. Visibly not peak time at all, and this is your major new-build line whose success everyone is watching.

The question is: have you confined call cancelling to trains that have no time-critical connections with infrequent rural transport? Is it possible to suppose that the railway has, and updates, enough knowledge of the Borders’ bus, and any taxibus/flexibus, services, to apply it to decisions on train call cancellations?

I was on that train as a result of care to travel early enough to recover from problems: it was the next one 0651 that I really needed. So could a cancelling of calls happen on the 0651? and could it be decided on too late for passengers who are checking for problems to get the previous train?

The 0651 is the train that connects to a once-daily bus to a remote location, for that is where I was travelling. To Belsay, in Northumberland. The train is the only service from Lothian that makes that connection. This applies 6 days per week. It goes: Perryman’s 68 at 0805 from Galashiels to Jedburgh arr 0855, then once-daily Peter Hogg’s 131 at 0910 from Jedburgh to Belsay, or to many places along the same road.

If that bus is too remote from the railway to be in your awareness, then if you cancel any calls on the 0651, and particularly if you cancel them too late for passengers to get the 0625 instead, then passengers planning to join the 0651 at a cancelled station get deprived of their entire journey.

You see why I have preceded this with a proof that there is no longer the option of the types of answer listed above: to use the cynical concept of “unfortunately”, or assert a power of blunt last-word decision, or be noncommittal. Have you built in, that for the reason of a very infrequent bus connection, call cancellations can not happen on the 0651?

Maurice Frank
21 Aug 2017

20170819_143221
Belsay border lookout castle, Northumberland. The later “hall” (grand house) there was built by a family thought (by the guide) to be Asperger affected, it’s exactly 100 feet across, and with such perfectly regular fitting stone bricks that they needed no cement.

Advertisements

the Post Office travel card: pitfalls

Retail Stock

A much promoted new card issued by the British Post Office. It is like the modern replacement for travellers’ cheques, which are disappearing and getting harder to use. It is supposed to be the new safe way to carry money on holiday, with the money always in your card account even if the card itself goes. You can put spending money on to the card, in up to 13 different currencies, and use it like a debit card, but because you can pay in the local currency which you have preloaded onto the card, you avoid the exchange charges that go with using an actual bank debit card. Also there is no creditworthiness involved in getting this card, only a photo-identity check, so folks could get it who can’t get a debit card.

That must be a good thing. But there are potential pitfalls with this card.

There is one that is a fault in the way it is sold. It does not come with any forewarning explanation of how the process works to top it up online; you only see that when you first actually do it. It requires you to create an online account for the travel card, then to register on that account any other card you want to use for topping it up. It does not take Paypal. So you need to know all the other card’s details. For that you need to carry all details that you don’t remember, unless you are carrying the other card itself – and carrying details is not what we are encouraged to do usually.

Your autistic mind might have taken and followed literally the advice that this travel card can be used instead of your debit card, and hence chosen not also to carry your debit card, thinking that feels safer. BUT, that carries the danger that you reach that decision overlooking something that you will need your debit card for, but your mind had already ticked off as dealt with, say something you had already fixed up before your autistic local group promoted the travel card idea enthusiastically to you. e.g. when organising some group travel. A particular danger here is with the bad system of paying only on arrival for hotels that you have already used your card to prebook online.

Hotels can actually have the wrong setting shown on a booking site, re whether a prepayment will be taken: a friend actually asked an hotel that does not prepay, after making a card backed booking on booking.com indicated a 1 day prepayment. That system, of making bookings backed by a card but with no payment taken and consequently still needing to carry to the hotel whichever card you intend to pay with, when an option of paying in advance online would have averted that risk – is such a bad culture, illogical and badly worked out, when any number of things could go wrong for the traveller before they reach the hotel: and now this can too. Then carrying the new travel card won’t have made you safer on that journey.

Yet it may work out exactly the same as that if you do carry your debit card or either carry or remember its number. Because – this happened to me, hence this post – the first time you try to top up the travel card by online transaction, your bank’s fraud system reads it as a suspicious “unusual activity” and blocks your debit card! Leaving you adrift abroad without either the use of your debit card or the money you wanted to top up from it onto the travel card.

Are the banks doing this deliberately, to make the travel card hard to use because it is a rival? Are they trying to make it fail? I was stuck with needing to make a bank security phone call from Ireland to Britain before this piece of my own funds was available to me, and kept hanging in a call queue for half an hour when the first person put me through to a second person. The bank security system being utterly selfish for itself and impractical for the cardholder. If you have a mobile phone this would he a prohibitively expensive or credit draining use of it. I happen not to have one, with said autistic difficulty with phone speech – I needed not to be unlucky with the hotel, which means it needed to be a proper hotel and not to be a b+b in someone’s house or one of these new no-frills Asian economy hotels like the Tune chain.

But what if I had done that top-up transaction at home just after buying the travel card and just hefore travelling? Then if the same card security issue hit, that would be my debit card hit just hefore travelling and could I get through to card security in time, before I had obviated the need to carry it, the blocked transaction exactly being intended to achieve that! In the recent post on hooligans on TripAdvisor with an aggressively uncaring hard attitude on “personal responsibility” in airport problems, that type of attitude is equally as out of order and illegally violatory to the safety of vulnerable groups, over this card problem too. Unmet responsibilities here by the card providers, and pitfalls to watch for for all involved in planning travel for or with us.

It’s complicated enough that you need 3 different types of password for the card! That is not explained when you buy it, either. You get an “access code” number that you need to quote any time you phone them about the card, and when you create an online account to work the card especially for checking your balance in each currency and topping up. Then of course this online account itself requires a password. Then separately to either of these, the card itself has a PIN number!

Meanwhile, if you have 2 cards, most typically if you have 1 bank desbit card and now a POTC too, travel insurance presses acutely on you the dilemma: is it safer to carry only one, leaving the other at home not to get lost, or to carry both (or if more, all) your cards in case you need the funds in either of them, especially if the other gets lost? I venture to share that the experience quoted gives the answer, which can help all aspies be confident towards your travel insurers, of the right choice. You might overlook a spend, or find an extra spend present as needed. This establishes clearly that the right choice is
yes take them both.

gold-pound-symbol-1280x1024
Maurice Frank
1 Jun 2017

Aug 5: Another aspie reports that he found you are not allowed to do something that is common sense and anyone would expect to do, and which he was not informed of at time of buying the card. This confirms that its info and directions are incomplete to the buyer and it is sneakily far more complicated than it advertises as being.

You can’t pay in any other currency than the pound to top it up. Even though the whole point of the card is to hold balances of other currencies on it, and to top them up, you can only do it by conversion from pounds. After returning from a holiday in the Eurozone he went to the Post Office and tried to pay his leftover euros onto his card. It would have been a good way to solve the problem of unexchangeable coins too. The Post Office said no.

Bureaucratic nonsense like that, upsetting your common sense planning, throws you. Throws a logical aspie mind especially. This is not an aspie friendly product, tricky, full of petty barriers and potential pitfalls, and not greatly consumer friendly at all. Not what it is claimed to be on bright billboards in post offices, not easy. Not a great advance. Even if you do use it to save on bank currency exchange fees, it clearly needs extra care taken when using it. This info which they don’t advertise to you needs keeping a note of.

 

a call for an aggravated crimes law for us

In Britain a petition, for hate crime towards autistics and motivated against autism to be counted as aggravated crime against a minority, on the same terms as crimes of racism or against LGBT do now. www.change.org/p/uk-parliament-make-autistic-hate-crime-as-punishable-as-racism?recruiter=54955655&utm_source=share_petition&utm_medium=facebook&utm_campaign=autopublish&utm_term=des-lg-no_src-no_msg

It is needed as there have been some hate crimes where contemptuous macho thugs have committed serious assaults.

Because autism includes issues with failing to make good eye contact, another great thing this measure would help to suppress is yob aggression over being looked at. “You looking at me?” is a notorious dangerous trigger in thick thugs: it comes from the animal instinct to find eye contact a threat. It’s not only muscular male thugs now too ! It is also now dangerously used by malicious women to tar men with the hint of harrassment, part of the PC prejudice to make men live in social fear, apologise for existing, and expediently take the blame and the penalising for social collisions that an aggressive woman started.

But mishandling eye contact is an important part of autism. So this measure (if applied logically in practice) could start to roll back that one-sidedness.

vyvyan
Much of the emotionally savage and gratuitously violent and gory “alternative comedy” style of the 80s-90s, that was exactly like it was being made by school bullies, yet whose makers fancied themselves virtuous cultural leaders against Thatcher! would become unmakeable and a buried piece of bad history, by this measure. That is an absolute passion in favour of a social reform like this. For what this measure seeks to prevent, through a caring awareness of innate vulnerabilities, is exactly the type of dangerous treacherous bleak coldly cutthroat society that alternative comedy gloried in and endorsed.

17 May 2017

 

glacier

local groups folding

Independently organised aspie local societies are declining: the opposite of what needs to be. In Scotland an aspie who has followed the fortunes of local groups, and noticed their disappearance now in Aberdeen and Dumfries, pinpointed a disturbing reason for this cycle:

” all round Britain AS support groups had started, and folded when their members were tired of one another. ”  !

WHAT THE HELL SORT OF FOLKS WITH SERIOUS CARING FOR THERE TO BE AN ASPIE SCENE GET TIRED OF ONE ANOTHER? What sorts of members of a population with a communication difficulty do it, when getting tired of each other is such a horrible thing to do and increases vulnerability? Where do they go when they peter out of bothering with a group and disappear from the scene: when they “go back into the woodwork” as it is called rhetorically? Folks with communication troubles, for whom existing in mainstream society is harder, to turn their back on their fellows?

The Aberdeen group was supposed to be run and sustained by the NAS after it shut down, after far too brief an existence, the One Stop Shop service it had been contracted to run there. That is an ethical shocker in self-serving abandonment of a served population, downsizing and retreat, by a big organisation. It is like the discontinuing of bus services that had replaced closed down rural railways. The same unreliability of tokenistic relict services. THAT’S WHY AS MANY INDEPENDENTLY ORGANISED LOCAL SOCIETIES AS POSSIBLE NEED TO KEEP GOING, because big organisations can’t be trusted: in what they say on our behalf, giving us our own say, how fairly they run things, and whether they damn bother to continue to run at all even the services that get contracted to them.use now sadly a dispute over corrupt breaching of fairness and of the trust ethic when giving personal support, has obliged its chair to leave office, with no neutral replacement available from in its own regularly attending membership: so it has had to become chaired by One Stop Shop workers from Autism Initiatives.

red-book-vector-illustration_47051638                                treedamage-peotone

THE EFFORT TO RUN LOCAL GROUPS CONSCIENTIOUSLY FAIRLY WILL MAKE A DIFFERENCE: with constitutions guaranteeing every member against arbitrary or gratuitous rejection, or corrupt or instant judgment in disputes, and to defend themselves on the red line of perpetual entitlement to personal fairness. And the standard protections for minority groups that the present era can be so proud of. If normal treacherous social behaviours happen, group dynamics typical of the neurotypical world, then any autistic may reasonably tire of experiencing it, and feel emotionally fearful or threatened. It is ethically unacceptable for anyone helping to run a local able autism society, to say that any unfair social behaviours have to be accepted as a reality of people. It is even more unacceptable to use the word “unfortunately” attached to this, a word routinely used as a device for betraying fairness and asserting that injustices shall happen.

In a crisis for local groups, the national networking provided by Aspie Village continues to be an inspired necessity to hold the British aspie scene together nationally, in the core numbers of us interested in that. To revive local groups, let alone grow them into a network they always dreamed, requires exactly the conscientiousness for fairness, that this site was created for just because it matters morally at personal level. the project of an Autistic Groups Fairness Watch is grandly vindicated, as a necessity to keep our whole scene going successfully.

Maurice Frank
12 May 2017

“Children’s Services Coalition”; on CAMHS

On Feb 7 this so-called coalition wrote to all the Scottish papers, flagging up that it was “pleased to support” god-awful PR deception “Children’s Mental Health Week.”

      Its letter was signed by a list of member organisations:

    • Spark of Genius
    • Who Cares Scotland
    • Kindred Scotland
    • Young Foundations
    • Action For Sick Children Scotland.

NONE of these replied to an objection sent to them.

That shows it’s fake PR. In the papers they were on about: awareness – the standard word, acts of kindness, waiting times, accessibility – as if it’s something you want to access, and to trust.

Not answered: sectioning, services that pick and force issues of their own choosing tbat not the issue the child came to them with, the consequent dangerousness to families of approaching child mental health services, and are they doing anything to put a stop to this?

They were asked to denounce Blackadder too and have ignored that. Why? Because on the coalition’s own site, their letter is headed with an extraordinary hypocritical quote from Stephen Fry, about kindness. “The greatness of kindness” One of the cast of TV that made a hate attack on the safety and mental distress of kids in school, nationally, wants without questioning on it, to be regarded as a spokesman for kindness.

Pull the other one. That’s the same Stephen Fry as just 10 months ago got into trouble for accusing sexual abuse survivors of self-pity, and in offensive sneers about “your uncle touched you in a nasty place” 
3311a55900000578-0-image-a-83_1460390438441

that are the polar opposite of kindness. Any child wellbeing campaigner who associates Stephen Fry with kindness is a harmful liar.

28 Feb 2017

Mar 22: After totally ignoring the above, and with the Fry link still on their page, they wrote to the papers again, backing up Barnardo’s’ call for a review into the rate and grounds of CAMHS turning cases away. The review would knowingly endanger children, a crime, if it works on the basis of assuming that CAMHS is good. It has an automatic duty to include looking at the evidence that CAMHS can be dangerous to kids and the ones whose referrals were not accepted may be lucky.

Europa United

flag_yellow_high

 

 

A sad failure of a promotional group for a cause, to be more than a self-interested publicity machine and to actually support its own cause when a connected issue arises.

Europa United is a pro-EU site, by its own description “a media portal dedicated to the European project and institutions. All our articles and opinion pieces are our own publications.”

Its Facebook page is full of feelgood posts about Europe and the bonds betwen EU countries, dedicated to showing exactly what Britain is now set to lose, and dissuading others from following. Its main stock content is photos of open borders. Often it shows photos simply of particular cities and the day’s weather in them. It has welcomed and been interested in topical comments on politics, when it has made posts following developments with Brexit or with Scotland’s difficulty.

Yet it chose to wipe a post about the Gatwick Airport scandal.

Airport fairness, trustability to use airports without risk of costly disaster, is directly to do with barriers between countries. It concerns travel between EU members, and particularly between its island members and the continent. Unjust practice in the airport boarding process adds to barriers between countries, deters travel, so helps to pull Europe apart and works against what Europa United wants. Yet they have decided to hold that this is not an EU issue, and to call themselves not the right place for it. Even though they admit the scandal needs publicising!!

This is completely contradictory of their own cause. It shows the cynical pattern seen too often in politics, which contributes to distrust in politics which we know was a cause of the vote for Brexit. Publicity machines that just want to publicise a calculated package of feelgood stuff to and don’t want to deal with ordinary society’s real problems or take positions on them. Even when taking positions on them directly advances their own cause, it is a terrain outside their self-interested comfort zone.

Compare it with, indeed, posting about it on here when you might ssk what directly it has to do with autism. It has to do with the Gatwick airport scandal, the previous item posted here, and that had partly to do with attitudes to autism, and to groups of air psssengers who need tolerant handling and clarity.

DisdainIng like this the real practical grassroots problems faced in holding the EU together, indicates to grassroots society not to trust them. Not to suppose they have anything worth hearing. It is actively counterproductive to popularising the EU, for a publicity machine to exist that is not willing to get into consumer pressure to solve grassroots practical problems with European ties. Until they change their character it is there for their foes the Brexiters to seize on and make campaigning capital from. That is what they have chosen instead of SIMPLY to do consumer good in defence their own ordinary supporters’ practical access to the European ties it wanted to encourage them to value !!!!!!!!

Selfish absurd and angering.

The air passengers of Europe
6 Jan 2017

TripAdvisor ADMITS ENDANGERING AIR TRAVELLERS + CORRUPT LINKS WITH AIRLINES

20170113_100437(white dunes of Corralejo, Fuerteventura)

TripAdvisor is the great democratic platform for travellers against bad travel businesses that would maltreat us, right? NO. This link, TripAdvisor Warning, for the businesses that get reviewed on TripAdvisor, the hotels, restaurants, tourist attractions etc, defence always matters, see what it says in their defence, about how malicious reviewing can be done without adequate means for its targets to fight back. Look at its story of a man libelled with a malicious paedo accusation for a year, ignored by TripAdvisor until he obtained campaigning help to confront them with. Then it got taken straight off the site.

Now consider autistic spectrumites, with challenges of following instructions literally to the letter and affected by big crowd situations, travelling by air. Using airports, going through the complex airport process that precedes boarding a flight and requires arriving there hours ahead of the departure time, unlike any other mode of transport. Autism Network Scotland‘s new book Ordinary Life Too [PDF link] has a chapter on confidence to travel, and mentions airport support services that now exist for us at Edinburgh and Glasgow. A recent innovation. The need for them has surely been apparent for near 20 years of growing spectrum awareness? – unless it has been triggered by a worsening of what happens at airports, an increased crowding and busying of the boarding process resulting in allowing jncreased risk of injustice to passengers.

That picture is strongly suggested by the experience quoted HERE BELOW, and for some time rudely deleted where it had been posted on TripAdvisor’s forum, as recently as Dec 20 at Gatwick airport. A family with small kids, there 2 hours in time exactly as their airline had advised, got caught in a slow moving queue for families when going through airport security. It resulted in them only emerging from the security process 5 minutes after the boarding gate for their flight had closed, and nobody stopped this happening. THEY WERE ACTUALLY LEFT TO MISS THEIR FLIGHT by failure of the airport process to handle them fairly, WHICH WAS NOT THEIR FAULT. And airport security is done by a different company than the airlines, apparently without responsibility to cooperate in getting passengers through successfully every time.

Now look at the later pages of that topic, from page 7. (Granted an attitude dismissing Asperger’s as a “medical problem” has been deleted.) Look at all the aggressive macho travellers who persist in blaming the victims of airport delays for being late, ignoring that travel delays that are not your fault exist, and the sheer bigotry of persistently calling it “personal responsibility” not to be in a situation that they know it is possible to be in not by your fault !!! THUGS like this, who blatantly care nothing for other travellers’ wellbeing and actively wish upon them risk of disaster, actively wish for brutally selfish dangerous treacherous transport systems without responsibility to every passenger and intolerant of their needs, including of autistic needs. This is the TripAdvisor forum community. Polar opposite in character, to the entire supposed point of TripAdvisor’s existence.

An insightful poster in a topic about TripAdvisor’s quality has explained what is likely happening in the airports topic. The loudmouths may well not be genuinely ordinary passengers at all, but plants working for unscrupulous airlines to keep a dangerous bullying status quo in existence: “I find this very typical, mostly on air travel related topics. Discussions are usually dominated by industry people who will never give the poster any sympathy and just remind him that the only obligation of the airline as per its contract is to take you from point A to point B, eventually.

This explains why the loudmouths are all so right wing. Their persistent unreasonable talk of “responsibility” not to be late and blatant ignoring of the reality that travel problems not your fault can make you late, is exactly like anti-welfare bigots who ignore that jobs are not available on demand and want to believe that not having them is a choice. Exactly like hate manipulated by the moneyed tabloud papers. The public need to know that the TripAdvisor forums’ voice is not their own voice, that the section on air travel has been swamped and taken over by agents for the sharky airlines’ business interest. They can get posts that stand up to them wiped, for it’s worth knowing too that TripAdvisor’s workings are mostly automated and it’s automated to wipe any post that receives a certain number of reports, without anyone looking at it consciously.

As of Jan 6, something has happened very quickly, that strongly evidences this theory of control by airline insiders – TA HAS DELETED THE ORIGINAL STORY OF THE INJUSTICE AT GATWICK! Insulted the person who wrote it, with the standard blurb that the community found it inappropriate – the community being a minimum number of airline insiders reporting the post, without any facility for other members to come and defend it. It was appropriate for any caring and careful traveller.

Thus TripAdvisor, claiming to be the global site to help travellers, helped the air travel industry to maltreat and rip off the public, by wiping the following story which greatly concerns any sensible public. This story’s sharing here is unauthorised, to undo the injustice on TA: but remember it had been shared publicly already on TA, and is about an unnamed family, so is reasonable to post here for the moment. Whether or not the verbatim story can be kept, its consumer details will be kept here.
gatwick_logo_square

Missed flights – Gatwick family security lane chaos

On 20 December 2016 my family of 4 (me, my partner our 4-year-old twin boys), and 3 other families travelling with small children had to be escorted back through Gatwick passport control and customs as a result of our all having missed our flights. 3 of us were with Easy Jet and 1 with Air Lingus.

Like others, we had arrived at the airport 2 hours before scheduled take-off as advised, and we entered the family section of security control over an hour before departure. We were held up in the family section for over an hour – there were only a couple of staff on duty there, and only one scanner, but maybe 30-40 families were in the queue in front of us. Once inside the “family” section of security control, we were unable to turn back, and found ourselves stuck alongside lots of other families.

We made it through with 25 minutes to spare before our flight left. But because of Easy Jet’s strict arrangements for closing the gate 30 minutes before departure the flight gate was not even listed on the boards. We had to wait for half an hour for airport officials to escort us back to the other side of security/passport control and then a further hour to get back to departures. There was not enough seats on any of the Easy Jet flights before Christmas to take us to our destination so we hauled our luggage to the Eurostar at St Pancras and paid for some very expensive one way tickets to France.

Do we and the other families affected stand any chance of compensation?

Not a question you wanted answered by rude acid tongued airline insiders.
6 Jan 2017

Jan 30: TRIPADVISOR OPENLY ADMITS LETTING THE AIRLINE AGENTS TAKE OVER ITS FORUMS, SO OPENLY ADMITS WANTING TO HARM AIR PASSENGERS AND CAUSE UNJUST MISSING OF FLIGHTS TO HAPPEN TO THEM, INCLUDING CHILDREN. According to “Jane” of TripAdvisor support, “allegations that some of our members are representatives of the airlines, and fail to admit their affiliation while participating in the discussions” are themselves to be conveniently defined as out of order, while not answering in any way its merits as being true.

THAT PROVES IT TRUE. THAT IS OPENLY ADMITTED CONSCIOUS CONNIVANCE WITH THEM AND ACTIVE APPROVAL OF THEM, BY TRIPADVISOR. SUABLE ACTIVE APPROVAL OF COSTING TRAVELLERS MONEY, MAKING THEIR CONTRACTS AS PASSENGERS UNRELIABLE, AND DISTRESSING FAMILIES AND SMALL CHILDREN.

Feb 24: What TripAdvisor is helping and preventing from being fought, includes Ryanair’s antics like this www.irishcentral.com/news/ryanair-asks-wheelchair-user-to-walk-up-stairs-leaves-her-crying-at-the-gate#.WKozWeg_Qy5.facebook + protection of all forms of disabled or extra need traveller from Ryanair’s famously dire standards.

On 2 Oct 2013 this was posted by member Skyking in Fodor’s forum: a company that writes travel guidebooks.  :

She had a return ticket and was able to show proof to immigration. $2000 is definitely enough spending money if you are staying with friends. Heck, it’s enough if you aren’t staying with friends. Not everyone rents apartments, gets picked up by car services from the airport, or eats in fancy restaurants while traveling. And do you really think every young person who comes to the UK has proof of insurance? 

my advice is to stop defending yourself and stop responding to comments. You are not going to win this, and the posts are just going to get harsher and more high-handed. Anytime anyone posts a negative travel experience here, people immediately start blaming the victim: If you had a bad experience you caused it, deserved it, or both. 

Now I remember why I stopped visiting this website.

This shows the evil has a longer history than just on TripAdvisor. Tragically this is why the global village of the web is not ending the nasty global apartheid of immigration control and borders, and the racists are still walking all over us. Human evil towards the troubles of others. Probably plants by the forces of traveller oppression doing tnis foul hooliganism intentionally across all travel guidance websites.